Our Commitment to you
At Ten we conduct our operations in accordance with the Australian Privacy Principles. These are standards that set out the principles governing information handling practices for organisations like Ten. Additionally we are committed to high standards of privacy protection in our journalism through our adherence to the Commercial Television Industry's Code of Practice.
What Personal Information does Ten collect?
If you become a Ten member (a member of 10 play) or a subscriber of a Ten service (eg 10 daily), we may collect your name, address, suburb, state, postcode, email address, date of birth or age, gender and telephone number. If you log in via a social media platform such as Twitter, Facebook or Google+, we may also collect your user ID details for that platform, and any information you have permitted them to share with us.
You might also provide personal information to Ten if you:
- complete any application forms;
- contact us (including calling our offices or provide feedback, comments or suggestions on programs and other Ten activities)
- enter a competition (including on the 10 play or 10 daily website, or any of our 10 play applications)
- contact us as a customer or client of Ten
- provide services or products to Ten
- visit our offices (including via security surveillance of our premises including CCTV)
- attend a studio audience; or
- apply for a job with us.
We usually collect this personal information from you directly as part of your interaction with us. However in some circumstances we may receive or collect your personal information from a third party (such as a recruitment agency or a party supplying a service to you).
On occasions we collect personal information via third parties such as commercial partners, where you have opted-in to having your personal information disclosed to Ten.
The type of information we collect will very much depend on what you give us and the circumstances of your interaction with us. It might be your name, address, telephone number, email address, work contacts, photographs, interest, hobbies and any other personal details you wish to provide.
Ten may perform statistical analysis of user activity and characteristics in order to measure interest in and use of the 10 play website, the 10 daily website and Ten’s other websites (Websites) or any of our 10 play applications or other applications (Applications) and to inform others of such information, as well as the number of users who have been exposed to or have clicked on any particular areas in the Websites or our Applications.
You acknowledge that when you disclose personally identifiable information on the Websites, or via any of our Applications, that information, along with any substantive information disclosed in your communication, may be collected, collated, used and disclosed by Ten and may result in marketing and promotional messages being sent to you from Ten or its associates and affiliates.
There may be times when we ask for personal information from you and you do not wish to provide it. Not providing such information may mean, for example, that we cannot enter your details for a competition or provide you with a particular service that you want.
We would appreciate it if you could let us know when personal information you have supplied to us needs to be updated or is no longer valid. Where that information relates to a Ten membership or subscription, you may do this by editing it in your account information. In other cases, you may do this by contacting us as set out below.
Such non-personal information may be used by Ten’s partners on third party websites to deliver targeted advertising tailored to your interests and online browsing behaviour. For more information about online behavioural advertising or if you wish to opt-out of online behavioural advertising, please visit the opt-out pages at http://www.youronlinechoices.com.au/.
What does Ten do with the personal information?
The purpose for which we collect the information is to give effect to the particular interaction you have with Ten. That might be, for example, when you participate in a competition we run, for publicity or promotion of a Network personality or for developing the business relationship between you and Ten. We may use your personal information to let you know about programs, products or other things we think may be of interest to you or to get your feedback. If we use your personal information for direct marketing purposes, we will give you the opportunity to opt out of receiving any further marketing material. We may share the personal information that you have given to us with other companies within our group, our associates and affiliates.
We may also use your personal information for related purposes that you would reasonably expect. We take particular care with any sensitive information that we may have (if any).
If we have contracted out a service to a third party, we may need to disclose your personal information to that third party service provider to ensure that you get the service needed. In these circumstances, we require the third party to protect the privacy of the information that is disclosed to it.
There may be circumstances where the law requires us to disclose the information, or where disclosure is required to prevent a risk to health or safety or for law enforcement purposes.
How do we look after your personal information?
We have internal security measures in place to help protect personal information from misuse, modification, unauthorised access, or unauthorised disclosure. We have a security system in place to deal with the physical security of our premises and the personal information kept at our premises. We have procedures in place to maintain secure computer systems. We take reasonable steps to ensure that work areas are secure, and information on databases is protected by pass words and accessed only for legitimate purposes. All our staff are made aware of their obligations under the privacy principles to make your privacy a priority in dealing with personal information.
We take reasonable steps to ensure the information we collect, use and disclose is accurate, complete and up to date.
When we no longer need your personal information we have procedures in place to either destroy it in a secure manner or to permanently de-identify the information.
Can You Access or Correct Information Held by Ten?
We maintain records of personal information we have collected. You can gain access to the personal information held by Ten about you in two ways. If you have registered as a Ten member (including by being a member of 10 play), most information held by Ten about you can be viewed and changed directly by you by logging into the relevant Website or Application and reviewing your account information. Except in some limited circumstances such as where the information is commercially sensitive, other personal information held by Ten about you is available by contacting the Network Privacy Officer. Contact details for the Network Privacy Officer can be found at Contact Us
You can submit a request for access to your personal information to the Network Privacy Officer. We will process a request for access as quickly as possible. We reserve the right to impose a reasonable charge for processing and collating personal information, where appropriate and permitted under the Privacy Act 1988.
If you inform us that the information we hold is incorrect we will, if appropriate, amend those records.
Do you have a complaint?
If you are concerned that there may have been some inappropriate use or disclosure or any other breach relating to your personal information, we want to know about it. The contact person for complaints is the Network Privacy Officer. All complaints will be investigated. Contact details for the Network Privacy Officer can be found at Contact Us
Have we answered your questions about privacy?
If you have other questions regarding our information handling processes, please Contact Us.
Companies covered by this policy
Ten Network Holdings Pty Limited (ABN 14081 327 068)
The Ten Group Pty Limited (ABN 50 057 564 708)
Network Ten Pty Limited (ABN 91 052 515 250)
Ten Online Pty Limited (ABN 83 089 829 667)
Ten Ventures Pty Limited (ABN 64 089 830 759)
Network Ten (Melbourne) Pty Limited (ABN 39 008 664 953)
Network Ten (Brisbane) Pty Limited (ABN 14 050 148 537)
Network Ten (Sydney) Pty Limited (ABN 41 008 664 962)
Television & Telecasters (Properties) Pty Limited (ABN 52 050 690 161)
Caprice Pty Limited (ABN 82 008 655 847)
Network Ten (Adelaide) Pty Limited (ABN 65 007 577 666)
Chartreuse Pty Limited (ABN 88 008 665 874)
Network Ten (Perth) Pty Limited (ABN 96 009 108 614)
Ten Employee Share Plans Pty Limited (ACN 082 736 150)
Elevenco Pty Limited (ACN 147 043 981)
This page was last updated on 7 November 2018